Refund policy

HASSLE-FREE RETURN INFORMATION

We have a 30-day return policy, which means you have 30 days after placing your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

**We don't offer refunds on opened products because they are mostly personal care products and it would be a safety risk for us to resell or reuse the returns in any way.

**We are unable to accept returns for Regener Eyes Pro and other Prescription Items.

To start a return, you can contact us at leigh@dryeyedirectory.com. If your return is accepted, we will be glad to coordinate the best next steps with you and send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at leigh@dryeyedirectory.com.

**All discounted/promotions or limited items are final sales.

**All returns are for a Dry Eye Store E-Gift Card credit only.

Damages and Other Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have mistakenly received the wrong product so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as Hydrus, Dry Eye Drink, Vitamins, Supplements, food, etc.), custom products (such as special orders or personalized items), and personal care goods (such as medication, personal care, and beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items, store credits, or gift cards.

Reimbursements

We will notify you once we’ve received your return. You will automatically receive your refund on a Dry Eye Store E-Gift Card. This will be emailed to you within 24 hours of your approved return. Dry Eye Store Store E-Gift Cards do not expire.