Shipping policy

 

  • Flat Rate Shipping
  • FREE Standard Shipping in the US when you spend $50 or more
  • Most US based orders are shipped directly from our warehouse within 48 hours for your convenience and maximum efficiency

International Tariffs

  • Tariffs and international customs duties are not included (outside USA and Australia). 
  • Governments may impose tariffs or duties when the package arrives in your country.
  • If a tariff or duty is required, you will be notified by the shipping company. Prompt payment will ensure timely delivery of your package.
  • If tariff or duty payment is not made, your package may be sent back to our store. Fees apply for re-shipping. 

Transit Time

  • When your package leaves our store, we have no control over the shipment. Please contact your local carrier for questions or re-directions (e.g. USPS, Canada Post or other carrier)
  • From time to time, delays may occur due to country specific issues (e.g. local carrier strikes, customs delays)
  • Transit times shown on the website are estimates only. They should not be seen as a guarantee. 

Delivery

  • Delivery attempts will be made to your shipping address
  • Some carriers require a signature on delivery.
  • If your package is unable to be delivered, it may be taken to a local delivery hub
  • The carrier will leave a note with details of where to collect
  • If your package is unable to be collected within a period of time, the carrier may send your package back to our store. Fees apply for re-shipping.